E1 Getting Setup



To initiate an evaluation of your real-time connectivity to the Transaction Facilitator, contact TBTSupport@relayhealth.com.

The Transaction Facilitator evaluates any existing lines and determines:

  1. Installation of hardware, such as routers and DSUs.
  2. Size: If a new line installation or increase in capacity of existing lines is needed.

Once you have contacted the Transaction Facilitator, a representative from the Transaction Facilitator works with you to establish connectivity.



The process requires that pharmacies and pharmacy system vendors create E1 transactions with specific data contained in certain fields and that those transactions are submitted to the pharmacy or pharmacy system vendors claims processor. Pharmacies and pharmacy system vendors can submit the test claims to prepare for the submissions and receipt of the E1 transaction.

To access the test transactions for Part A and B, see D0 E1Test Cases Part A and B.

If you have questions about the responses you receive from the Eligibility test cases, please contact TBTSupport@relayhealth.com.