Effective Date: April 1, 2025

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At NDCHealth Corporation d/b/a RelayHealth (“RelayHealth”, CMM”, “McKesson”, “our”, “us”, or “we”), we value the trust that healthcare customers, providers, health plans, payers, pharmacies, and governmental entities place in us to use and protect personal information. This Privacy Notice applies to our use of personal information we collect when you use our Medicare Part D Transaction Facilitator (“Facilitator”) website or in the ordinary course of business. It also tells you how we will use, share and protect your personal information. When you use our site or provide personal information, you accept the privacy practices described in this Privacy Notice. Please read this Privacy Notice in full to understand our privacy practices before you use our site or submit any personal information.

Scope

This Privacy Notice applies to Medicare Part D Transaction Facilitator website (https://medifacd.mckesson.com) and how we use the personal information we collect when you use our site.

The Privacy Notice does not apply to:

• Individual health providers and practices who have separate privacy notices or Notice of Privacy Practices.
• RelayHealth or McKesson affiliates and subsidiaries that may have separate websites, subdomains, and applications through other web, mobile, cloud or SaaS platforms which are not subject to this Privacy Notice.
• RelayHealth or McKesson business partners, and networks and other third parties that may have their own websites and services with separate privacy notices.

We encourage you to read the privacy notices of all websites and applications that you visit so that you understand their privacy practices.

Personal Information We Collect

When you use our site, we may collect personal information about you that includes, but is not limited to:

• First name, last name
• Business telephone number (office, cell, fax, etc.)
• Business electronic mail address
• Company name
• User behavior information such as browser type, operating system, navigation, and click stream data via Google Analytics.
• Information you provide directly to us:
  • When you use our site.
  • When you use offline features related to our site, such as communicating with us by phone, e-mail, or in person.
  • When you interact with us in the ordinary course of business.

Personal information may be combined with information that does not identify you. If we combine information that does not identify you with your Personal Information, it will be treated as Personal Information.

Tracking Technologies We Use

We use various technologies to collect personal information including:

• Web Server Logs
  • As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, operating system, date/time stamp and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
• Cookies
  • We and our subsidiaries, business partners, marketing partners, affiliates, or other vendors may use cookies. Cookies uniquely identify the device or user account you use for this our site. You can control the use of cookies by adjusting your browser preferences at any time. If you reject cookies, you may still use our site; however, rejecting cookies may limit your ability to use some features.

How We Use The Personal Information Collected

We may use the personal information we collect for purposes such as:

• Customer and troubleshooting support
• Reporting and data analytics services

How We Share Personal Information Collected

We may provide your personal information to third parties that provide services to help us with our business activities. These companies are authorized to use personal information about you only as necessary to provide these services to us.

We may need to share information with other companies, organizations or individuals if we have a good faith belief that access, use, preservation, or disclosure of that information is reasonably necessary to:

• • Meet applicable laws, regulations, legal processes, or enforceable governmental requests
  • Enforce applicable Terms of Service, including investigation of potential violations
  • Detect, prevent, or otherwise address fraud, security or technical issues
  • Protect against harm to the rights, property or safety of our users, McKesson, or the public as required or permitted by law
  • Engage in a merger, acquisition, reorganization, or sale of all or a portion of McKesson assets.

Children’s Privacy

This site is not intended for users under the age of 13. We do not knowingly collect personal information from children under the age of 13. Users under the age of 13 should not submit any personal information or use this site.

Your Choices

You can limit the personal information we have by choosing not to provide it within the site or by failing to provide information through any offline features or in the ordinary course of business.

Access to Personal Information

Should you need access to your personal information please submit a TrOOP Balance Transfer ticket by emailing TBTSupport@relayhealth.com or go to https://medifacd.mckesson.com/fir/fir-contact-form.

Retention

We will retain your personal information as long as you use the site, as necessary to comply with our legal obligations, resolve disputes or enforce our agreements.

How We Protect Your Information

We protect the information we collect with proper physical, electronic and administrative safeguards. We only allow our employees, contractors, and agents to access personal information if they need access to perform services on our behalf.  They are also subject to confidentiality obligations.

Any sensitive personal information is transmitted in an encrypted form using SSL encryption. Even though we have security safeguards, it is impossible to guarantee 100% security. If you have any questions about security or believe that your interactions with us are no longer secure (for example, you feel that your account with us has been compromised), you must notify us immediately by email at Privacy@McKesson.com.

Changes to this privacy notice

We may update this Privacy Notice from time to time.  Updates may describe new features, products or services.  Updates may also describe changes in how we use your personal information or to your controls.  We will not apply changes to this Privacy Notice retroactively to personal information we have previously collected.   Since we may make changes, we recommend that you read the current version of this Privacy Notice from time to time. If we change this notice, we will update the “Effective Date” at the beginning of this notice. 

Contact information

If you have questions or concerns about this Privacy Notice, our information handling practices, or any other aspect of privacy and security of your personal information, please contact us by initiating a TBT Support ticket at TBTSupport@relayhealth.com or go to https://medifacd.mckesson.com/fir/fir-contact-form.

You may also write to us at: